Refund policy

We accept returns within 14 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

Please note the following:

✅ Returns accepted for 14 days
📦 Customer is responsible for return shipping
🔁 No restocking fees
❌ Final sale items cannot be returned

To start a return, email us at care@kidslovegifts.com.au. Once your return is approved, we’ll provide the return instructions. Returns must be sent to the following address:

Kids Love Gifts
Parcel Collect 10313 68695
Rhodes Shopping Centre
Shop 33, 1 Rider Boulevard
Rhodes NSW 2138

Important: Please do not send items back without contacting us first, as they will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at care@kidslovegifts.com.au so we can make it right.

Exceptions / Non-Returnable Items

We do not accept returns on the following:

Perishable goods (e.g., food, flowers, plants)
Custom or personalised products
Personal care items (e.g., beauty products)
Hazardous materials, flammable liquids or gases
Sale or final sale items
Gift cards

If you're unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get what you want is to return the item and place a new order once your return is accepted.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days — for any reason, with no need to justify it. Items must still meet the eligibility criteria (unused, with tags, in original packaging, and proof of purchase).

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days.

Please note: your bank or credit card company may take extra time to process and post the refund.

If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at care@kidslovegifts.com.au.